Technical Support Staff
Education and Professional Experience

  • Holder of a degree in fields related to Information Technology, Computer Science or Communication Arts
  • At least one year experience in a Technical Support-related position
  • At least one year experience in website management
  • Tests the company's digital delivery platforms (e.g., KITE ACADEMY, PEBH, FOREIGN PLATFORMS) and applications, including product updates, to establish solutions for basic troubleshooting concerns
  • Coordinates with the Digital Acquisitions Specialist, MIS, and local in–house content developers to provide solutions to product-related concerns not resolved through ordinary troubleshooting strategies
  • Assists in reviewing and evaluating digital delivery platforms and systems, and updates and provides recommendations to the Product Evaluation Acquisition and Development Manager and the General Manager
  • Applicants must be residing and/or willing to work in the Philippines.

Skills

  • Good written and oral communication skills
  • Proficient information gathering and monitoring skills
  • Possesses problem analysis and problem solving skills
  • Has initiative and keen attention to details
  • Knowledgeable in computer–and tablet based applications
  • Knowledgeable in network operations
  • Experienced in software programs related to website management such as HTML and JavaScript
  • Able to handle large workloads, and meet tight deadlines

Others

  • At least 21 years old
  • Available to travel

customerservice@kite.ph
839 EDSA, South Triangle, Quezon City
+63 (02) 929 5088 local 109